FAQ
Last updated 27 July 2026
These are straight answers about fees, payouts, plans, and refunds. If your question is not here, email us, and the answer will end up on this page.
What is The Marquee?
The Marquee is a storefront for people who put on shows. You get a public site that carries your events, ticketing, a shop, posts, and lead capture, on your own domain if you want one, along with a dashboard to run all of it and scan people in at the door.
Do I need my own Stripe account?
Yes, you do. You connect your own Stripe account, and buyers pay you directly, so we never hold your money. If you do not have an account yet, you can create one during setup.
When do I get paid?
You are paid on Stripe’s payout schedule for your account rather than ours, because the money lands in your Stripe balance and never in ours. In most cases that is a couple of business days after the sale, though it depends on your country and your account history.
What does it cost?
You pay for two things. The first is membership: Host $19/mo, Headliner $49/mo, or Producer $99/mo, each with a fifteen-day free trial. The second is a transaction fee on every sale: 3% + $1.25 per ticket order, and 2% + $0.30 per product order. Stripe’s own processing fees are separate and go to Stripe.
Does the transaction fee apply during the free trial?
Yes, it does. The trial covers your membership rather than the per-sale fee, so any real sale carries the fee on every plan.
What happens when my fifteen-day trial ends?
If you have not started a paid plan by then, the workspace drops to the free tier and the paid features lock. Nothing is deleted. Your events, products, and posts stay exactly as they were, and starting a plan restores your access to them.
Can I cancel?
Yes, at any time. Cancelling stops future billing, and your access runs to the end of the period you have already paid for. If you cancel inside the trial, you pay nothing.
Who handles refunds to my buyers?
You do, because you are the seller and the money sits in your Stripe account. You can refund an order from your dashboard in one click, and when you do, our transaction fee on that order is returned as well, so you are not paying a service fee on a sale that did not stand.
Can I use my own domain?
Yes, on the Headliner and Producer plans. You keep the domain and pay for it yourself. Setting it up is arranged with us directly at the moment rather than through the dashboard, so email us and we will point it at your storefront.
Can I remove Marquee branding?
Yes, on the Producer plan. Producer also unlocks your own logo and brand colour on the storefront, along with a custom from-name and reply-to on the emails your buyers receive.
What is on each plan?
Host covers running shows: events, paid tickets and free RSVP, orders and refunds, door check-in, and broadcast email. Headliner adds the storefront editor and themes, your own domain, products and a shop, posts, and the growth tools, which include QR codes, tracking links, forms, popups, and pixels. Producer adds white-label branding and the AI assistant. The full list is on the pricing section.
Do my buyers need an account?
No, they do not. They enter a name, an email and a card, and the ticket arrives by email with a QR code that you scan at the door.
Can I sell free tickets?
Yes, on every plan. Free RSVP is included everywhere, and no transaction fee applies to a free ticket.
Who owns my content and my customer list?
You own all of it. Your events, products, posts and buyer records belong to you. We do not sell data, and we do not market to your buyers. See the Privacy Policy.
What happens to my data if I leave?
Deleting your account deletes your workspace and everything under it: events, products, posts, and order records. Export anything you want to keep before you do that, and email us if you need help getting it out.
If you are still stuck, write to info@bouldermountaintech.com.